On April 28 we consolidated our toll-free Customer Support Numbers. Whether you require help for Contract Lifecycle Management, Configurator, Strategic Sourcing, Analytics or Supplier Management, now each country will have just one number that you can call for answers to your support needs.
You have questions, issues, challenges. You want answers, fast, from someone in your time zone. No problem—we’re right here, ready to understand, help and guide. We are proud to be a leader in providing this level of personalized support.
For customers who need assistance maintaining their solution, our Application Management Services team is part of your team. Leverage our best-practice knowledge to help tailor, audit and maintain the application to your growing needs, so you have more time to focus on what you do best.
Premium Support is your on-call team of troubleshooters, 24/7/365, including holidays. Your dedicated support account managers have direct access to Level 2 subject-matter experts to resolve your issues quickly and effectively. Whatever the time, whatever the time zone.