March is what we used to call in Vermont one of the “shoulder seasons.” That is, it can’t decide whether to focus on winter or spring so it just throws curve balls at you all day. Luckily for us, as we cover in this March DetermiNews, Determine has incredible customers for us to focus on regardless of what the weather is doing. There are many pathways to achieving customer success; we’re success agnostic – whatever works for them works for us.
Kevin Turner, Determine’s Senior Vice President of Customer Success does a great job of explaining what actually constitutes customer success, and how to build on it further to achieve customer advocacy. Not surprisingly, it’s something that starts even before a prospect becomes a customer. In fact, as Kelly Barner of Buyers Meeting Point covers in her blog on 10 Questions to Ask During an S2P Demo, we coach you on how to approach a solution demonstration so that you are focused on the eventual success of the implementation .
Kevin also carries on that theme in his blog on why it’s critical to have a strategic relationship with your technology provider. Like we always say, your third-party suppliers should be invested in your success. Determine makes that investment on a continuous basis through our HIPAA Compliance Program, as described by Patrick Stakenas, our President, CEO and Director. For our healthcare-oriented customers, it’s a question of mitigating risk by establishing the confidence that we will do what it takes to achieve success.
Finally, March is when we took our customer focus all the way to Laguna Beach, California for our West Region User Group. It was a great day of learning on both sides, as we shared ideas, experiences and feedback for how to best work together for sustainable business results. If you want to experience what that’s like for yourself, please join us in Washington, DC on June 12 for our East Region User Group.
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