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May 1, 2018

3 Stages of Enterprise Procurement Technology Implementation

3 Stages of Enterprise Procurement Technology Implementation

Succeeding in every phase to realize the maximum benefit.

When you’re trying to implement enterprise procurement technology, other somewhat related challenges have a way of floating to the surface. Many of them have been around for a long time, festering quietly in corporate silos, and any one of them can act as a barrier to forward progress and expanded visibility.

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March 27, 2018

Customer Success Part 2: Establishing a Framework for Customer Success Management.

Customer Success Part 2: Establishing a Framework for Customer Success Management.

For strategic procurement, customer success metrics are measured in two categories: efficiency and effectiveness.

As I mentioned in Part 1 of this series — Do you have a strategic relationship with your technology provider? — I recently joined Determine as Senior Vice President of Customer Success. On March 14 we held our West Region User Group in Laguna Beach, which brought together valued customers to share their experiences, feedback and ideas about our solutions and Determine as a company. That openness and reinforcing of trust are critical components to establishing a sustainable Customer Success Management program .

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March 6, 2018

Customer Success Part 1: Do you have a strategic relationship with your technology provider?

Customer Success Part 1: Do you have a strategic relationship with your technology provider?

I recently joined Determine as their Senior Vice President of Customer Success, but it is not a new role for me. One of the primary things I work on with companies is the need to tell their success stories , whether internally or externally. Believe it or not, the reasons for doing this – regardless of the intended audience – aren’t as different as you might think.

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