March is what we used to call in Vermont one of the “shoulder seasons.” That is, it can’t decide whether to focus on winter or spring so it just throws curve balls at you all day. Luckily for us, as we cover in this March DetermiNews, Determine has incredible customers for us to focus on regardless of what the weather is doing. [inlinetweet prefix=”@Determine” tweeter=”” suffix=”#CustomerSuccess”]There are many pathways to achieving customer success; we’re success agnostic – whatever works for them works for us.[/inlinetweet]
Understanding compliance needs related to the General Data Protection Regulation.
Without fail, my inbox is filled every morning with news, updates, tips and dire predictions about GDPR (General Data Protection Regulation) and the coming impact on companies and their providers. GDPR is an urgent issue, for sure, but the constant barrage of information can be overwhelming. That’s why when I come across a source or article that brings clarity, it’s worth sharing.
Clients, partners, industry analysts and everyone else who knows Determine understands our unrelenting customer focus. It’s just part of our DNA. So staying compliant with the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act through our HIPAA Compliance Program, validated by Schellman & Company examination, isn’t about checking off another box, or adding another accolade. As outlined in our press release, delving into the incredibly rigorous process of compliance with HIPAA was all about doing what is in our customers’ best interests.
Double the velocity, square the momentum.
If you remember your high school physics, this formula perfectly describes how Determine is barreling into 2018 with the sustained impact of continuous — and growing — customer success on the Determine Cloud Platform. Thanks to our rapidly ballooning base of new customers across many varied industries, we’re in a great position to capitalize on our strategy and vision in the fiscal quarters ahead.
“Impact” is the operative word for the coming year. We are creating it at every level of every aspect of our business.
Top Ten collations and compilations are a staple at this time of year — after all, who doesn’t like lists? It gives you a chance to catch up on what you missed, or review the resources you found most useful. For us at Determine, it’s another opportunity to review what’s resonating with you – the topics and formats that stood out most. From Services Procurement to CPO Rising and the emergence of the Millennial VP, one thing is very clear: you have very eclectic tastes.
Last week, Jaggaer (formerly SciQuest) announced they were buying BravoSolution. This creates a very large player in the market, but there’s a lot of smoke that has to clear before the real implications of this deal become apparent.
Not just for the companies themselves, but their customers and prospects.
If you search online for “agility and adaptability,” (or, like in our last blog, ask Alexa), chances are the links shown will be a menu of education, supply chain and leadership topics. Which works perfectly to summarize what we covered this month: Agility is the ability and willingness to learn from experience and apply that to perform successfully in new situations; Adaptability is to embrace change. We strive for both every day with Cloud Platform Agility, and help our customers do the same.
There are three things that are required to thrive in our industry: 1) A solid vision, 2) Continuous product innovation, and 3) Customers who believe unreservedly that we deliver on those two.
Without a doubt, #3 is the real key to success.
“Determine is good at change.”
When Determine’s new CMO Gérard Dahan said that in his inaugural blog post last month, it really encapsulated so much of what is true about this company and why we’re steadily beginning to steamroll and dominate the source to pay and contract management industry.
Platformance isn’t about technology, but about what success looks like. It’s peak efficiency through powerful business processes and a single source of data: everyone working in unison to achieve more, faster and more easily. Platformance is when all your spend is managed, contracts leveraged and risk controlled. It’s about starting with exactly what you need to solve your problems now, and easily adding on more features to solve challenges as they show up.