With blogs, such as this, or any social media connection—email, text, online media in general—it seems that building relationships has become a lost art. However, I beg to differ and will explain.
Successful implementations that meet complex customer needs begin with strong relationships.
We know that strong relationships are based on integrity, which takes time and effort to develop. But believe me, the ROI of integrity is real. From lower churn, more referral customers and loyal clients to shorter sales cycles, bigger deals, happier employees and more innovative solutions — investing in integrity is good for business. In fact, integrity is one of our core values at Determine.
All too often, evaluating procurement and legal departments’ technology are centered on solving a specific problem. Typically, they’re related to sourcing events, departmental contract management, supplier optimization or spend analytics. In order to maximize ROI, however, such technology implementations should be considered as part of a broader enterprise strategy. This would also help stakeholders across the organization develop and extend their strategic potential and business impact. In a recent conference in France, we saw many customers who have focused heavily on procure to pay or one specific area of procurement, but we heard that there’s a need for businesses to have better functionality and the capability to leverage technology that spans across departmental lines.
Today, we’re very excited to unveil not just a new brand identity and a name, but a brand-new company. Determine, Inc.™ is the result of years of work and planning by many people sharing a singular view about how to best position ourselves and shape the company for the future. Now we’re ready for it, and I couldn’t be more proud.
Contracts are the instruments through which business relationships and commitments are defined and managed. Every year they grow more complex. In order to keep up, you need a strategy to achieve visibility and control across all contracting processes.