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June 13, 2017

Two Sides of Hired Services Procurement: Opportunity and a Word of Caution

Two Sides of Hired Services Procurement: Opportunity and a Word of Caution

In this series, I am sharing some of the lessons I learned as a procurement professional dedicated to hired services — both location based and corporate. In Part 2, I discussed the process of establishing demand and requirements, as well as the eSourcing considerations associated with each type of service.

In this post, I want to share some of the additional opportunities associated with hired services, along with the areas where procurement should proceed with extreme caution. After all, services procurement is about securing access to expertise more than anything else. As Julien Nadaud, Determine’s Chief Product Officer, pointed out in a recent Determine OutLoud podcast, “You can not buy people the way you buy goods.” Procurement needs to approach services with the same level of preparation that they would apply to any other complex, strategic effort.

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June 6, 2017

UI/UX is also about brokering the proper handoff from one process to the next.

UI/UX is also about brokering the proper handoff from one process to the next.

In Parts One and Two of this series, much of what we look at is about making it easier for users through process automation and integration — making the experience almost seamless behind the scenes. In this final chapter, while we address process automation and integration, we identify how the brokering of process from one step to the next is essential, especially when stakeholders are expecting to see the transition as part of the process.

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May 25, 2017

May Determinews: The month in source to pay and contract management

May Determinews: The month in source to pay and contract management

“All things seem possible in May.”

In the world of procurement, that quote by Edwin Way Teale wasn’t far off the mark. CPO Rising 2017: Tools of the Trade was a big focus this month. In this year’s report, the first to really take a technology angle, there was so much to cover we had to parse it out into four chapters. A lot of revelations, chief among them is that procurement leaders are much less focused on spend under management and much more interested in what we call Process Under Management. Pure logic: get your processes in shape and efficient, and other benchmarks will follow.

As always, please feel free to contact me with any comments and suggestions of content you’d like to see at scb@determine.com

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