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July 3, 2018

Watermark: Making the case for modular source-to-pay

Watermark: Making the case for modular source-to-pay

From process “black hole” to complete visibility, traceability and control.

At Determine, we are obviously (and justifiably) biased toward a source-to-pay and contract management cloud platform approach that is based on modular, implement-as-you-need solutions. The model makes perfect sense from every logic perspective. That’s why, when a customer like Amee Foss, National Director of Procurement and Plant Operations at Watermark Retirement Communities comes to the same realization, her story makes a much more powerful case than we can make. And she tells it beautifully in this interview in Supply Chain World.

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June 21, 2018

What DOES agile mean, anyway?

What DOES agile mean, anyway?

8 interpretations of agile procurement.

When you work in a particular field or industry, the lexicon / jargon / shorthand speech that’s commonly used becomes an afterthought, even if you don’t always know the exact meaning. You just get used to using the words that everybody else uses. In source-to-pay, “agile” and “agility” are getting a lot of play right now. So, when someone at IACCM (The International Association for Contract and Commercial Management) recently asked us to clarify what does “agile procurement” really mean, I asked around.

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June 19, 2018

Don’t think code, think process and business.

Don’t think code, think process and business.

How a low code platform solves business challenges better, faster and more easily.

Low code platforms are very hot nowadays. Forrester estimates the market to reach $15 billion by 2020, and cloud application leaders like Salesforce are massively investing in it. In fact, Outsystems, a low code platform provider, just raised $360M, probably because of their great position in the 2018 Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service. In essence, a low code platform lets you focus on solving problems instead of thinking about the technology.

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April 17, 2018

Data intelligence through data integration.

Data intelligence through data integration.

Four advantages of a cloud platform with a single source of truth.

In a recent webinar, Andrew Bartels of Forrester and Julien Nadaud, Determine’s Chief Product Officer, explored in detail the issues, challenges, benefits and hype surrounding Artificial Intelligence (AI). Whether you’re talking about machine learning, natural language processing, robotic process automation, expert system decision management or any other aspect, the goal is the same: harvesting data intelligence.  The only way to gain true data intelligence is through seamless data integration.

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April 10, 2018

Customer success through change management.

Customer success through change management.

True organizational transformation is about helping people change the way they do things.

“You don’t have to do anything but die.”

This rather blunt, but deceptively motivational statement was a frequent response from my high school coach whenever we felt too apathetic towards some practice drills or other. Do we we have to do sprints in the rain? Do we have to come in on Saturday? Do we have to… etc, etc. It was an effective motivator because the underlying message touched a competitive nerve: No, you don’t have to do anything, as long as you’re okay with failing miserably in front of a crowd of friends, parents, spectators and the opposing team. As a change management strategy, it turned a bunch of talented-but-unmotivated athletes into a winning team. Clever man, our coach.

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March 27, 2018

Customer Success Part 2: Establishing a Framework for Customer Success Management.

Customer Success Part 2: Establishing a Framework for Customer Success Management.

For strategic procurement, customer success metrics are measured in two categories: efficiency and effectiveness.

As I mentioned in Part 1 of this series — Do you have a strategic relationship with your technology provider? — I recently joined Determine as Senior Vice President of Customer Success. On March 14 we held our West Region User Group in Laguna Beach, which brought together valued customers to share their experiences, feedback and ideas about our solutions and Determine as a company. That openness and reinforcing of trust are critical components to establishing a sustainable Customer Success Management program .

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March 13, 2018

10 Questions to Ask During an S2P Demo

10 Questions to Ask During an S2P Demo

Know what you need to know to empower your decision.

Attending an S2P demo can be a particularly high stress time for a procurement professional. We use this technology more than any other, to the point where its identity is synonymous with our own reputation internally. As a result, making the right choice is extremely important.

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March 6, 2018

Customer Success Part 1: Do you have a strategic relationship with your technology provider?

Customer Success Part 1: Do you have a strategic relationship with your technology provider?

I recently joined Determine as their Senior Vice President of Customer Success, but it is not a new role for me. One of the primary things I work on with companies is the need to tell their success stories , whether internally or externally. Believe it or not, the reasons for doing this – regardless of the intended audience – aren’t as different as you might think.

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February 27, 2018

Commitment beyond compliance: Exceeding HIPAA requirements for our Healthcare Customers.

Commitment beyond compliance: Exceeding HIPAA requirements for our Healthcare Customers.

Clients, partners, industry analysts and everyone else who knows Determine understands our unrelenting customer focus. It’s just part of our DNA. So staying compliant with the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act through our HIPAA Compliance Program, validated by Schellman & Company examination, isn’t about checking off another box, or adding another accolade. As outlined in our press release, delving into the incredibly rigorous process of compliance with HIPAA was all about doing what is in our customers’ best interests.

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January 11, 2018

Source-to-pay platform shopping: Six things to look for.

Source-to-pay platform shopping: Six things to look for.

A recent article by McKinsey gave a brief timeline of examples showing episodes of “punctuated equilibrium” — events that cause major disruption and upheaval before settling into a new period of stasis. Along with the discovery of fire, domestication of dogs, the printing press, internal combustion and the iPhone, we can include the emergence of the source-to-pay cloud platform.

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