How Watermark Retirement Communities took their processes from “black hole” to “Best Team Performance” at CPO Rising 2018.
In Part One of this series, we looked at how Alliant Credit Union (ACU), an invaluable Determine customer, turned their approach to establishing business process alignment into operational excellence and award recognition by being named “Best Credit Union in America” by MONEY. Part Two explores another stunning achievement in cross-functional alignment — how Watermark Retirement Communities took a holistic strategy to process improvement and parlayed it into transformational success and earning the “Best Team Performance Award” at CPO Rising 2018. Like ACU, Watermark’s accolades are well deserved.
How ACU, the Best Credit Union in America, turned listening into procurement process efficiency.
Two invaluable Determine customers from completely different industries – Alliant Credit Union and Watermark Retirement Communities – recently achieved award recognition for achieving transformational excellence through cross-functional alignment. In light of that, we thought it would be useful to look into the factors that help define transition success, starting with Alliant Credit Union in part one of this two-part series.
From process “black hole” to complete visibility, traceability and control.
At Determine, we are obviously (and justifiably) biased toward a source-to-pay and contract management cloud platform approach that is based on modular, implement-as-you-need solutions. The model makes perfect sense from every logic perspective. That’s why, when a customer like Amee Foss, National Director of Procurement and Plant Operations at Watermark Retirement Communities comes to the same realization, her story makes a much more powerful case than we can make. And she tells it beautifully in this interview in Supply Chain World.
8 interpretations of agile procurement.
When you work in a particular field or industry, the lexicon / jargon / shorthand speech that’s commonly used becomes an afterthought, even if you don’t always know the exact meaning. You just get used to using the words that everybody else uses. In source-to-pay, “agile” and “agility” are getting a lot of play right now. So, when someone at IACCM (The International Association for Contract and Commercial Management) recently asked us to clarify what does “agile procurement” really mean, I asked around.
How a low code platform solves business challenges better, faster and more easily.
Low code platforms are very hot nowadays. Forrester estimates the market to reach $15 billion by 2020, and cloud application leaders like Salesforce are massively investing in it. In fact, Outsystems, a low code platform provider, just raised $360M, probably because of their great position in the 2018 Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service. In essence, a low code platform lets you focus on solving problems instead of thinking about the technology.
Four advantages of a cloud platform with a single source of truth.
In a recent webinar, Andrew Bartels of Forrester and Julien Nadaud, Determine’s Chief Product Officer, explored in detail the issues, challenges, benefits and hype surrounding Artificial Intelligence (AI). Whether you’re talking about machine learning, natural language processing, robotic process automation, expert system decision management or any other aspect, the goal is the same: harvesting data intelligence. The only way to gain true data intelligence is through seamless data integration.
“You don’t have to do anything but die.”
This rather blunt, but deceptively motivational statement was a frequent response from my high school coach whenever we felt too apathetic towards some practice drills or other. Do we we have to do sprints in the rain? Do we have to come in on Saturday? Do we have to… etc, etc. It was an effective motivator because the underlying message touched a competitive nerve: No, you don’t have to do anything, as long as you’re okay with failing miserably in front of a crowd of friends, parents, spectators and the opposing team. As a change management strategy, it turned a bunch of talented-but-unmotivated athletes into a winning team. Clever man, our coach.
For strategic procurement, customer success metrics are measured in two categories: efficiency and effectiveness.
As I mentioned in Part 1 of this series — Do you have a strategic relationship with your technology provider? — I recently joined Determine as Senior Vice President of Customer Success. On March 14 we held our West Region User Group in Laguna Beach, which brought together valued customers to share their experiences, feedback and ideas about our solutions and Determine as a company. That openness and reinforcing of trust are critical components to establishing a sustainable Customer Success Management program .
Know what you need to know to empower your decision.
Attending an S2P demo can be a particularly high stress time for a procurement professional. We use this technology more than any other, to the point where its identity is synonymous with our own reputation internally. As a result, making the right choice is extremely important.