The Determine
A Corcentric Company.
February 20, 2018

Exceeding Expectations in CLM Implementation and Adoption

Exceeding Expectations in CLM Implementation and Adoption

Late last month, Mike Behne, VP of Professional Services, presented a webinar with IACCM on taking contract management “Beyond the Expected.” During that event, Mike discussed how real-life challenges morph into ideas and concepts for contract management innovations. One of the most important areas of focus for companies that want to manage uncertainty, mitigate risk and eliminate obstacles to competitiveness is implementation. After all, the success of any CLM implementation will play out over time in terms of adoption and value creation.


There are some common concerns expressed by companies facing an implementation according to Mike, and they usually include questions are system features and functionality, how the IT organization will be impacted, and whether or not the implementation can be completed on schedule. While these are all valid concerns, they may obscure the areas where procurement should really be focusing – and unintentionally limiting their own success.

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It matters less which hammer you pick than that you pick a hammer and get to work.

Driving a CLM implementation with a focus on value and action rather than features and functionality allows procurement to unlock the precise categories of improvement they selected the system to deliver. By putting the right implementation team in place from the outset, defining success criteria, measuring progress and celebrating successes, and – most importantly according to Mike – having an active executive sponsor, procurement lays the groundwork for long term continuous improvement.

At the end of the day, procurement can’t create value without broad scale adoption, and that adoption requires procurement to define the primary areas of focus before leading the way forward. This is the best approach to building the momentum required to ensure successful implementation, adoption, and success.

Thanks for listening in.

Determine OutLoud welcomes Kelly Barner of Buyers Meeting Point as the new host of our podcast series that minds your business in source-to-pay and contract management. If you’d like to be a guest on Determine OutLoud, would like to suggest someone or have an idea for a topic, we’d love to hear from you.

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