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Empowering Decisions

May 17, 2018

Budget-empowered procurement.

Budget-empowered procurement.

Make built-in P2P budget management data part of your purchasing workflow.

Of the many topics that came out of the webinar we did with Ardent Partners, CPO Rising 2018: The Age of Intelligence, the idea that “you’re only as good as your data” is one of the most compelling. There are many aspects to exploring that idea. It doesn’t necessarily have to be some high fallutin’ thought leadership viewpoint, either; in fact, a powerful example of data visibility can be something as workaday as simplifying purchasing by integrating P2P budget management right into your procurement solution functionality. Easy is good, right?

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April 12, 2018

Procurement Retooled

Procurement Retooled

A Review of CPO Rising 2017: Tools of the Trade

The CPO Rising 2017: Tools of the Trade report from Ardent Partners was a big focus last year. It was the first of their benchmark reports to explore the technology perspective of procurement, and it was revealing. Before the release of CPO Rising 2018: The Age of Intelligence happens, we thought it was worth reviewing Tools of the Trade to check some highlights. It’s also good to have a reminder of where procurement leaders stand in their efforts to achieve Process Under Management.

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April 3, 2018

From Customer Success to Customer Advocacy

From Customer Success to Customer Advocacy

Customer advocacy isn’t an event or a milestone: it is a natural progression that predates implementation.

Just weeks after joining the Determine team as their Senior Vice President of Customer Success, Kevin Turner was in attendance at the annual user group conference in Laguna Beach. Between meeting customers for the first time and hearing their feedback through presentations and informal exchanges, it was a critical and well timed opportunity to ensure that the Determine product roadmap is aligned with a broad range of definitions for customer success.

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March 27, 2018

Customer Success Part 2: Establishing a Framework for Customer Success Management.

Customer Success Part 2: Establishing a Framework for Customer Success Management.

For strategic procurement, customer success metrics are measured in two categories: efficiency and effectiveness.

As I mentioned in Part 1 of this series — Do you have a strategic relationship with your technology provider? — I recently joined Determine as Senior Vice President of Customer Success. On March 14 we held our West Region User Group in Laguna Beach, which brought together valued customers to share their experiences, feedback and ideas about our solutions and Determine as a company. That openness and reinforcing of trust are critical components to establishing a sustainable Customer Success Management program .

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March 6, 2018

Customer Success Part 1: Do you have a strategic relationship with your technology provider?

Customer Success Part 1: Do you have a strategic relationship with your technology provider?

I recently joined Determine as their Senior Vice President of Customer Success, but it is not a new role for me. One of the primary things I work on with companies is the need to tell their success stories , whether internally or externally. Believe it or not, the reasons for doing this – regardless of the intended audience – aren’t as different as you might think.

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November 16, 2017

Survey says: We want procurement solution configurability.

Survey says: We want procurement solution configurability.

Decision-Achats is the major procurement and source-to-pay industry publication in France, and one that we reference regularly since Determine has such a significant French component. Recently, Decision-Achats conducted a survey related to inventorying the tools and solutions that procurement professionals are using, and their experience and attitudes of them. One of the most important results to appear is the call for more personalization – configurability, in other words. People want tools that work the way they do, especially millennials.

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