As we expand the impact of procurement beyond savings, one of the most frequently cited objectives is process efficiency. In theory, if procurement can help the company execute internal processes more swiftly, they can… something, something, something (?). Process efficiency is good, and savings are good. But neither will have any real impact if we don’t understand why we are driving them.
Considering the amount of negative press that’s generated about physical retail, it’s easy to get the impression that the epitaph is already written on the wall (engraved in brick and mortar by Amazon, according to most accounts). But it’s important to remember one fact: 80% – 90% of retail takes place in actual stores.
Saturday Night Live did a spoof commercial not long ago about the Amazon Echo. While it pokes fun at seniors (“I don’t know about that!”), the theme of adapting technology to how people really use it is more universal. To anyone who’s used any kind of voice-activated device – GPS, dictation, search – the experience can vary between seamless / amusing / frustrating, especially during the voice learning phase.
[NOTE: Leading French retail group Monoprix deployed the Determine Cloud Platform earlier this year, in part to manage e-catalogs. As a major force in city-center shopping, with locations in over 250 cities in France through its six branded stores, Monoprix’s supplier catalog management requirements are vast, as you might imagine. Because of Determine’s deep expertise and experience in the retail industry vertical, they chose our modular, integrated Procurement solution for its flexibility, simplicity and ease of use.]
Intuitive user interface, detailed product sheets, user reviews, search functions: these ecommerce standards are now commonly applied to the realm of supplier catalogs, and in the process improving the user experience of internal customers.
Featured Resource: Improving Retail Procurement Insights
Thinking Beyond Cost for Delivering Innovation
Whether addressing merchandising or non-merchandising spend, retail is facing some big challenges. Regulation, compliance and pressure to manage supply base against performance and risk are increasing. The retail industry in particular runs a high supply chain risk – perhaps the highest of any industry segment. This creates a need for better awareness of sourcing processes and supplier management.