Customer Support

Unproductive is not an option in your business. Or ours. We want you to be at 100% efficiency, 100% of the time, wherever you are globally. Whatever you need, we’re at your service. We’ll make sure you get the support you need to get the job done.

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Hello, how can we help you?

Nobody knows how your team collaborates better than you, and nobody knows Determine solutions better than us. So, when you run into situations where you need a little help to be more efficient, our customer support can help you achieve more based on the way you work. Let us know what we can do. Our team of service professionals can introduce best practices, or take care of maintenance for you. So you can stay focused on what you do best.

  • Supplier Management

  • Sourcing

  • Contract Management

  • CPQ Configurator

Support for all the solutions in the U.S. and worldwide:

  • Procurement

  • Invoice Management

  • Financial Management

  • Business Apps

Procure-to-Pay customers in Europe, Africa and Middle East


Sourcing support whenever, wherever you need it.

When you have questions, issues and challenges, you want answers fast, from someone in your time zone. No problem—we’re globally focused, locally based and right here to understand, help and guide. We are proud to be a leader in providing this level of personalized support.

Our local coverage:



CLM accelerators—Application Management Services.

For customers who need assistance maintaining their solutions, our Application Management Services team is part of your team. Leverage our best-practice knowledge to help tailor, audit and maintain the application to your growing needs, so you have more time to focus on what you do best.

"One of the biggest reasons we went with Determine was the highly rated root support from the Gartner Magic Quadrant. The support services have been excellent, even better than expected. I’m not afraid to call support; it’s never a chore."

Source: A representative from a $5 billion manufacturing company


We stand behind our solutions, and your business.

Premium Support is your on-call team of troubleshooters, 24/7/365, including holidays. Your dedicated support account managers have direct access to Level 2 subject-matter experts to resolve your issues quickly and effectively. Whatever the time, whatever the time zone.

We’re with you every step of the way.

The undo button is one of the greatest features of any application. Sometimes, you need more than that. We understand. Our support team will be there.

Contact us at 1.877.806.1932 or schedule a live demo today.

Why Determine

Our Holistic Approach

Individual solution insights, big picture view; only we give you both. End-to-end source-to-pay and contract management solutions, Business Process Management engine, advanced analytics, Open API and business network combine full visibility with total control.

Our Pedigree

Our 40+ collective years of pioneering experience provide you with a heritage of innovation and unparalleled depth of capabilities. Determine is truly unique. No other firm out there today can boast the same level of collective experience in strategic sourcing, contract management and procure to pay.

Industry Recognitions

There’s a lot riding on your initiatives, and you want someone with a reputation for getting things done. Recognized by leading analyst firms including the Gartner Magic Quadrant, Forrester Wave and others, we provide you with absolute confidence of solutions that have been vetted by both industry pundits and practitioners.

Our Solutions

Unmatched scalability, configurability, agility. Our suite of source-to-pay and contract management solutions become truly your own through customized applications and seamless integration with whatever systems you’re running.

Our Technology

At the heart of our solutions is the Determine BPM Engine. From enhanced security to dynamic workflow, application integration, audit trail and more, it’s the most powerful tool for you to turn business process complexity into simple competitive advantage.

Our People

We’re a pioneering industry leader because of our people and their unprecedented knowledge base. Many as former practitioners in the field, we know source to pay and contract management best practices better than anyone because we developed them. Just ask the leading companies that turn to us.