Training & Adoption

Our solutions and technology are efficient, fast and limitless in scale. But they’re only as good as the person clicking the mouse or swiping the screen. Our training and adoption takes even the newest user from proficient to professional in no time.

Even the best technology is useless unless
people actually use it.

Today, we point, click, scroll, copy and paste with the latest technology. It’s second nature to us. Because familiarity breeds competence—very quickly—our approach is to immerse users in the solutions for quick adoption. A hands-on, click here, scroll there experience. Set up true-to-life scenarios based on your company’s business and work through your workflow. By showing the cause and then the effect of the solution to meet enterprise goals, your team will recognize the value to fully embrace change to meet every KPI.

Does your team have the skills needed to deliver on your strategy?


Source: The Deloitte Global CPO Survey 2016


User Training: Hands on, reality based.

Role-based user training programs ensure maximum results from our platforms. Training also provides practical context for users, so they see exactly when and how to use specific features and functionality for getting the results they want.

Choose from a standard menu of training topics to expedite adoption, or we’ll build a custom training program unique to your needs, workflow and other parameters.


Learning and Development: We flatten the learning curve.

One of the most important factors in the success of a solution implementation is the commitment to delivering high-quality training. Training will prepare and equip your new users with the knowledge, skills and ability to get up and running on the new system faster. We offer a range of learning and development solutions to maximize your investment and minimize your project risk.


Course Delivery Capabilities: Our programs work the way
you do.

Everyone learns differently, so we offer a variety of flexible course delivery methods that can be tailored to your requirements. These include the following standard and custom training options: on-site, instructor-led training classroom and virtual classroom; train-the-trainer; webinars; custom online learning; side-by-side training; meet the expert and self-study support materials.

Determine user training programs*


Instructor-led Training

Train users on how to best leverage all the features and functionality of our solutions. Training sessions include lectures and hands-on activities. We provide both classroom and virtual classroom options.



If you have the staff and expertise, we recommend a train-the-trainer approach. In summary, we would spend up to five days on-site working with your super users and train them to deliver training for your end users. However, if you prefer Determine to deliver this training, we can provide that option as well.


Quick Reference Guides

Getting started with a solution, learning how to use new or updated features, or just needing to double-check a process, quick reference guides are easy, at-a-glance desk-side references. Each guide describes important features and provides step-by-step instructions and information specific to tasks or features in the application.


Online Tutorials

Enhance your solution skills with expert-led online video tutorials that provide basic, just-in-time training and refreshers for users with various levels of experience. Whatever the individual’s needs, these self-help tutorials mean learning anytime, anywhere, at any pace.


Webinar Training

Designed to quickly provide the user community a high-level overview of our solutions: how to navigate the software and access key features and functionality. Webinars are led by expert Determine product professionals.

* For specific sourcing training, users can qualify for the Institute of Supply Management’s (ISM) A.P.P, C.P.M
and/or CPSM continuing education requirements (CEHs).

See how fast you can get everyone thinking like a stakeholder.

When you align your solutions, your workforce and your organizational goals, step back and watch success happen. Whether you’re starting with one solution or our entire integrated platform, our training and adoption will take you from unknown to unstoppable.

Contact us at 1.877.806.1932 or schedule a live demo today.

Why Determine

Our Holistic Approach

Individual solution insights, big picture view; only we give you both. End-to-end source-to-pay and contract management solutions, Business Process Management engine, advanced analytics, Open API and business network combine full visibility with total control.

Our Pedigree

Our 40+ collective years of pioneering experience provide you with a heritage of innovation and unparalleled depth of capabilities. Determine is truly unique. No other firm out there today can boast the same level of collective experience in strategic sourcing, contract management and procure to pay.

Industry Recognitions

There’s a lot riding on your initiatives, and you want someone with a reputation for getting things done. Recognized by leading analyst firms including the Gartner Magic Quadrant, Forrester Wave and others, we provide you with absolute confidence of solutions that have been vetted by both industry pundits and practitioners.

Our Solutions

Unmatched scalability, configurability, agility. Our suite of source-to-pay and contract management solutions become truly your own through customized applications and seamless integration with whatever systems you’re running.

Our Technology

At the heart of our solutions is the Determine BPM Engine. From enhanced security to dynamic workflow, application integration, audit trail and more, it’s the most powerful tool for you to turn business process complexity into simple competitive advantage.

Our People

We’re a pioneering industry leader because of our people and their unprecedented knowledge base. Many as former practitioners in the field, we know source to pay and contract management best practices better than anyone because we developed them. Just ask the leading companies that turn to us.