The leading practitioner who wrote the book on customer success starts his next chapter at source-to-pay industry pioneer Determine.
CARMEL, IN – February 20, 2018 – Determine, Inc. (NASDAQ: DTRM), a pioneering leader in global Source-to-Pay and Enterprise Contract Lifecycle Management (ECLM) Cloud Platform solutions, announced today that Kevin Turner has been named to the position of Senior Vice President of Customer Success.
A recognized customer success innovator and practitioner in the Procurement and Source-to-Pay industry, Mr. Turner brings more than 20 years of experience as an eBusiness/eCommerce/SaaS professional to Determine. An award-winning, in-demand industry speaker, Mr. Turner has applied his expertise in designing and implementing strategic transformational customer programs to a range of leading public and private entities.
Customer Success isn’t just a role at Determine, it defines the entire culture of the company. Having Kevin Turner bring his recognized track record of creativity and achievement here really underscores the absolute primacy that Determine places on providing an exemplary customer experience. Customers don’t want a provider, they want a partner. They choose Determine because we help solve complex business challenges not only by delivering superior source-to-pay technology and capabilities, but through the willingness to truly understand what their ultimate goals are. No one is more suited to providing the ultimate customer experience than Kevin, and we’re really excited that he will be further reinforcing our customer-first credo.”
— Patrick Stakenas, President, CEO and Director, Determine, Inc.
Mr. Turner was most recently Global Vice President, Customer Success Marketing at procurement vendor Coupa, combining years of driving value-based objectives with customers and showcasing their success through his development of a world-class advocacy program. He now has executive leadership responsibility for customer advocacy of Determine’s rapidly expanding customer base. In addition to being an entrepreneurial innovator and business founder, Mr. Turner also spent 16 years at technology company Dell, where he had global oversight of driving B2B eCommerce integrations across multiple customer segments worldwide.
Customer Success really hinges on an organization’s commitment at every level to putting the customers’ needs before all other considerations. Even before I started with Determine, I could see that the company was focused on that. As business becomes more competitive and faster paced, the ability to assure customers that their measurable outcomes take precedence is critical. Despite our push for growth, Determine has not lost sight of that paramount goal.”
— Kevin Turner, Senior Vice President of Customer Success, Determine, Inc.
Companies interested in learning how Mr. Turner can help them achieve continued success are encouraged to contact Determine.
# # # #
About Determine, Inc.
Determine, Inc. (NASDAQ: DTRM) is a leading global provider of SaaS Source-to-Pay and Enterprise Contract Lifecycle Management (ECLM) solutions. The Determine Cloud Platform provides procurement, legal and finance professionals analytics of their supplier, contract and financial performance. Our technologies empower customers to drive new revenue, identify savings, improve compliance and mitigate risk.
The Determine Cloud Platform seamlessly integrates with major ERP or third-party systems such as SAP, Oracle, Sage, QAD and Microsoft. Modular solutions can be configured to add more as needed to provide additional value beyond spend management. Our unified master database and business process approach empower users at every level to make more informed and smarter decisions.
For more information, please visit: www.determine.com.